AT&T Mexico IMEI Cleaning — Signal Recovery (iPhone/Android)

What is this service?

It's the IMEI cleaning for AT&T Mexico that restores your device's signal. If your phone stopped getting network with an AT&T Mexico SIM (due to a report for theft, loss or breach), this service brings the signal back so you can make and receive calls again.

Important: the service only restores signal; it does not remove the device's blacklist record.

Two modalities: iPhone and Android

The service works differently by device type. Pick the correct modality when placing your order.

iPhone modality (Premium · 80-90% success)

• Supported: AT&T Mexico and devices unlocked with a physical SIM card (not eSIM), Mexico only.
• Not supported: AT&T USA devices (iPhone and Android USA), devices from other countries, eSIM-only devices (a physical SIM is required) or Samsung with KG / KG Carrier.

Android modality (90% success)

• Supported: Android devices, blacklisted devices, AT&T Mexico devices, Mexico-unlocked devices, and AT&T USA devices to get signal on AT&T MX.
• Not supported: iPhone, eSIM, fraud, debt or KG Locked.

How long does it take?

Delivery is 1 to 72 hours. Once the cleaning is confirmed, the signal can take up to 72 hours to activate.

What to do if it doesn't get signal

1. Reset network settings.
2. Do a hard reset.
3. Load software as a last resort.

• Android: Wipe Factory Reset → Wipe Cache Partition; if no signal, reinstall software or a ROM from another country.
• Apple: use 3uTools → recovery mode → Quick Flash Mode.
• Cellular network: Settings → Select network → Automatic → turn off automatic → Manual → AT&T. If it fails, repeat toggling airplane mode 5 seconds without leaving the menu, trying each AT&T network until it gets signal.

Connecting to WiFi sometimes helps the process.

Requirements and conditions

• If your device is dual SIM (2 IMEIs), you must submit the cleaning on both IMEIs (two orders) for best results.
• Do not submit phones that aren't unlocked from Telcel, Movistar or another carrier.
• No refunds in credit or cash, and no cancellations.
• If you submit the same device more than twice, on the third time warranties and cancellations no longer apply.
• Request reception hours: Monday to Saturday.

Warranty

• If the device doesn't get signal, you can submit a warranty.
• iPhone: within 48 hours after the service is delivered; afterwards it's considered successful with no review.
• Android: the warranty is accepted after 72 hours from confirmation (since signal may take time to activate).

Frequently asked questions

Does it remove the report / blacklist? No. It only restores signal; the device stays blacklisted (the report is not removed).

Does it work for AT&T USA devices? Only in the Android modality (to get signal on AT&T MX). On iPhone, AT&T USA is not supported.

What if my device uses eSIM? Not supported: a physical SIM is required.

Does my phone have two IMEIs? If it's dual SIM, check both with *#06# and submit the cleaning on both.