Remove Movistar Missed-Payment Lock (MDM/KG/IT Admin)

Remove the Movistar missed-payment lock

Is your phone locked by the Movistar payment app for missed payments? This service removes the lock (MDM / KG Locked / IT Admin) directly from the system, remotely and by IMEI.

What does it cover?

• Type: lock removal by IMEI, directly from the system.
• Locks covered: Movistar debt app — MDM / KG Locked / IT Admin.
• Carrier: Movistar Mexico.
• Delivery: 1 to 24 hours.

Does it apply to my device?

• It only accepts the Movistar debt app. Do not submit if it is PayJoy, Macro Pay or any other app.
• The lock on screen must say Movistar: if it says anything else, or the IMEI belongs to another carrier, there are no guarantees, cancellations or refunds.

How it works

1. Submit your IMEI.
2. Wait for the confirmation.
3. Once confirmed, connect to a WiFi network and restart your device.

Tip: dial *#06# to see your IMEI.

Schedule and timing

• Delivery: 1 to 24 hours.
• Support hours: 11:00 to 18:00.
• Wednesdays offline: orders submitted that day go out the next day.

Keep in mind

• No guarantee in case of system outages.
• No cancellations in case of delays.
• If you submit an IMEI from another carrier, or the on-screen lock does not say Movistar, there are no guarantees, cancellations or refunds.

Frequently asked questions

What is the MDM / KG Locked / IT Admin lock? It is the lock the carrier activates on the device when payments are pending: the screen shows the debt app and limits the phone's use. This service removes it directly from the system.

Does it work for PayJoy or Macro Pay locks? No. It only applies to the Movistar debt app.

Do I have to take my device anywhere? No. The process is remote: you submit your IMEI and wait for confirmation.

What do I do after confirmation? Connect to a WiFi network and restart your device.